Return Policy | Chaos Riderz

Return & Exchange Policy

Damaged or Defective Orders

If your order arrives damaged or defective, we’re here to help.

Please report any issues to info@chaosriderz.com.au within 7 days of receiving your item. Once submitted, our team will review the claim and organise a replacement as quickly as possible.

To assist us, make sure to include:

A clear description of the issue and how the order was packaged
Photos showing the damaged item(s) and the packaging — including the outside of the parcel and any protective inserts

📸 Note: These photos are essential for our internal reporting and quality control processes.
We’ll also ask whether the outer package was visibly damaged, as this helps us conduct a full investigation with our print and logistics partners to prevent similar issues in the future.

We really appreciate your help in answering all questions and providing clear images. Your feedback helps us improve and keep Chaos Riderz quality at its best.

Return Policy for Custom-Made Clothing

At Chaos Riderz, we take pride in crafting high-quality, custom-made garments tailored just for you. Due to the personalised nature of these products, our return and exchange policy differs from standard retail practices. Please read carefully before placing your order.

1. No Returns or Exchanges on Custom Orders

Each custom item is made to your specifications (e.g., size, fabric, colour, design, embroidery, or print). For this reason:

All custom-made items are final sale.
We do not accept returns or exchanges for change of mind, incorrect sizing provided, or design dissatisfaction after approval.

2. Order Accuracy & Approval

Before production begins, we may send a mock-up, digital preview, or request final approval depending on the level of customisation. It is your responsibility to:

Review all details, including measurements, spelling, colours, and design placement.
Confirm everything is correct before we begin production.

We cannot offer refunds for errors that were approved by you.

3. Damaged or Defective Items

If your custom garment arrives with a manufacturing defect or is damaged in transit, please contact us within 7 days of delivery at info@chaosriderz.com.au with:

Your order number
A clear photo of the defect/damage
A brief description of the issue

We will assess and, if eligible, offer one of the following:

A remake of the item
A partial refund or store credit
A full refund (only in cases where the item cannot be repaired or replaced)

4. Sizing Issues

Since sizing is highly personalised, we strongly encourage customers to refer to our size guide (HERE) or contact us for help before ordering. We do not accept returns for: